NPAC Facts and Figures
The U.S. Local Number Portability solution is unique and cannot be matched anywhere else in the world. Below are facts and figures about the NPAC, under Neustar’s management.
The U.S. NPAC is the largest in the world.
- The NPAC is a critical part of the U.S. telecom infrastructure that supports successful delivery of 4 billion telephone calls and 6 billion text messages a day.
- Neustar manages the largest, most complex number portability system in the world, managing more than 650 million telephone numbers for more than 2000+ connected service providers across the U.S. and Canada. By comparison, India’s system connects 81 service providers and Brazil’s connects fewer than 20 service providers.
Our performance as the NPAC Administrator is second to none.
- Neustar handles "real time" number porting updates within 7 seconds across all service providers. Neustar provides porting across all technologies, including wireline, wireless and VoIP.
- Neustar's performance is measured against more than 2,200 measurement opportunities across all aspects of operations by the industry. Neustar met 100% of the targets in 2011, and over 99.9% of the targets in 2012.
- Neustar received a customer satisfaction rating of 3.8 out of 4.0 in both 2011 and 2012. In 2012, Neustar received the near-perfect 3.9 out of 4.0 for its overall customer focus.
Neustar provides customers impeccable service.
- Under Neustar’s management, the NPAC has become the most efficient Local Number Portability system in the world, facilitating real time transfers of telephone numbers to new providers within two hours, and, in many cases, even minutes. That’s compared to porting in other countries, which can take days or weeks. In India, for example, it can take up to a week to port a number.
- As a result of the efficient and reliable system, U.S. consumers are four times more likely to retain their telephone number when they switch service providers than those in other countries.
- The efficient system provides subscribers choices, resulting in competition among service providers.
- Consumers benefit from rapid service restoration after disasters and major disruption of service, like Hurricane Katrina and the September 11, 2001 terrorist attack.