Support Center

Relax. We've got this.

No matter what kind of concern or question has brought you here, our support team – your support team, really – will make sure you get the answers you need, sooner rather than later.

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Meet the team

They’re a diverse group, but that’s by design (a marketing and segmentation expert isn’t much help fending off a DDoS attack).

But there are some qualities everyone on our support team shares: Focused expertise to handle your questions. Deep experience with our products and services, and how to get the most from them. A genuine desire to resolve issues as quickly and painlessly as possible. And, apparently, no great love for Spiderman.

We have an average 10.5 years professional experience.
2/3rds of us have been with Neustar two or more years.
30% of us have been with Neustar four or more years.
90% of us are right handed.
Batman & Superman are our favorite super heroes.

Some of our favorite sayings:

  • You will miss 100% of the shots you don't take.
  • When you walk up to opportunities door - don't knock it.. Kick that ***** in, smile and introduce yourself.
  • Treat others the way you want to be treated!
  • If its and buts were candy and nuts...Oh, what a Christmas it would be!
  • "Warning: Everything saved will be lost." - Wii notification
  • It is better to remain silent at the risk of being thought a fool, than to talk and remove all doubt of it.
  • Do, or do not, there is no try. – Yoda
  • Not all those who wander are lost.

Frequently Searched Issues

I have a Caller ID issue related to calls I place — can you help investigate?

As the largest independent provider of Caller Name (CNAM) services, we can definitely try. Please email with these details:

  • The name that displays on a phone that you call;
  • What that display is;
  • What should be displayed.
How can I geolocate an IP address?

Easy! Use our free IP geolocation lookup tool — and leverage the most granular city level IP intelligence data, down to postal codes.

Where can I find information on domain names?

Get information on domain names, WHOIS links, new TLDs and more.