Order Management

Our integrated, automated telecom order management solutions streamline the complexity of the on-boarding process, from ordering services to delivering directory options.

With a single connection and universal interface to all the gateway services you need — from a single, deeply experienced provider — you gain efficiencies that optimize performance. And cut costs. And improve customer experiences.

Our Provisioning Services Simplify Intercarrier Connections

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Accelerate Account Activations with Local Service Request (LSR)
Speed activations and reduce errors while streamlining service ordering processes using a single, automated interface to submit and manage all LSR orders to all ILECs and CLECs, including both LSR Send and LSR Receive processing. Reduce order fallout and maximize through-put with pre-validation that corrects errors before orders are submitted.

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Local Ordering Solutions for Canada Service Providers
Neustar RequestFlow, purpose-built to comply with Canadian Local Ordering Guidelines (CLOG), bundles LSR,E911 and directory listings in a bi-directional gateway for Canada’s CSPs. Send and receive LSRs with multiple trading partners in one solution for increased order flow-through, enhanced reporting and superior customer experience.

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Expedite Provisioning and Expansion with Access Service Request (ASR)
Gain an integrated solution for ordering access from multiple providers. Reduce operating and administrative costs by eliminating the need for one-to-one interfaces across trading partners.

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Streamline and Automate Ethernet Ordering and Provisioning
Gain operational savings while unlocking new capabilities with our fully managed, cloud-based solution. Connect to access vendors and providers with a standardized and simplified interface. Speed order processing, reduce the time to bill for service and ensure orders adhere to industry and carrier-specific business rules.

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Simplify Wireless Porting
Seamlessly complete wireless porting transactions, from wireless to wireless or between wireline and wireless (intermodal), with the only completely automated end-to-end solution for intermodal ports. Simplify operations with a single connection and universal interface. Leverage included change management to meet varying requirements of each CSP.

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Update Records with Customer Account Record Exchange
Simplify the exchange of end-user account information with our 100% OBF compliant clearinghouse solution that transacts with over 1,000 local and long distance providers.


Our Publishing and Fulfillment Solutions Drive Efficiencies

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Reduce Costs of Publishing Directory Listings
Generate new revenues and offer customers more choice. Reduce costs by fulfilling publishing requirements during provisioning via a single interface to external systems. Publish residential listings to White Pages and serve small and medium business customers with Yellow Page ads, online listings and targeted paid advertising.

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Easily Update Caller Name Services
Simplify updates to CNAM by integrating them into the provisioning process. Leverage our central data repository that delivers the industry’s highest quality caller name coverage.

Learn More About Our CNAM Services

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Manage E911 and LIDB
Provision Enhanced 911 (E911) services during activation to provide proper routing to local emergency response facilities and comply with all federal, state, county and local codes. Update Line Information Database (LIDB) with service profile, 10-digit line numbers, service provider ID, equipment indicator, and billing specifications.


Our Workflow Solution Orchestrates Complex Orders

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Automate and Improve Ordering Workflows with ESR
Orchestrate sequential processing of multiple orders with our Enhanced Service Request workflow engine. Use a single form with any gateway service, leveraging your existing BSS/OSS stack to minimize costs. Our clearinghouse databases and systems facilitate end-to-end order management and workflow processing.

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