Essential Ingredients for Optimizing End User Experience Monitoring (UEM)

This white paper explores strategies and techniques for End User Experience Monitoring. Published jointly by Enterprise Management Associates® (EMA™) and Neustar.


Executive Summary

In today’s Web-centric world, User Experience Management (UEM) services have fast become the best practice for assuring site and Web-based application performance, most especially for those assets which are intended to be accessed from or across public networks such as the Internet. While there are a number of UEM providers available to IT organizations, it is important to understand that not all UEM services use the same strategies and techniques for providing their services. Understanding spe- cifics such as browser fidelity, the influence of Content Delivery Networks (CDNs), and multi-homing may be more important than you realize. This paper reviews these topics and provides information to allow you to make the right decision for your organization.

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