Delivering a great customer experience across all channels has become the holy grail of marketing and brand differentiation. That’s why Neustar commissioned Forrester Consulting to survey leading marketers and assess their levels of sophistication in delivering a true omni-channel experience.
Watch this webinar to get a sneak peak at the findings of the upcoming Omni-Channel Maturity Model. You’ll learn:
- What the dimensions are to omni-channel maturity
- Which industries are leading the pack
- Which technologies are prerequisites
- What are the most effective organizational structures
- Rusty Warner, Principal Analyst, Forrester Research
- Rashmi Vittal, Director of Product Marketing, Neustar