Neustar Web Performance Management Support Packages

 

Fast responses. Knowledgeable answers. In-depth professional services. With Neustar Web Performance, get the help you need to succeed.

Enterprise Support

Enterprise support is included with every monitoring package, including our free trials. Get answers and assistance within 1 business day, guaranteed, plus take advantage of free online community support. Optional: add script development, post-test analysis, script review or performance profiling (see table for pricing).

White Glove Support

For more complex needs, upgrade to White Glove support and enjoy dedicated technical help. A Neustar technical account manager will provide script development and your choice of a post-test analysis or a site review, plus quarterly site reviews thereafter. We guarantee responses to your requests within 4 business hours.

Choose the package that works best for you and your organization.

  Enterprise White Glove
24x7 Community Support
(Documentation, FAQ’s and Online Forum)
Yes Yes
Live Product Roadmap Input Yes Yes
Email Support Yes Yes
Phone Support
8AM-9PM EST M-F,
11AM-8PM EST Sa
Yes Yes
Guaranteed Response Times 1 Business Day 4 Business Hours
(Emergency to go to on-call team)
Review and Advice on monitoring jobs Yes Yes
Review and Advice on load testing jobs Yes Yes
Review and Advice on existing scripts Yes Yes
Quarterly Account Reviews Yes Yes
Technical Account Manager
Get direct access to a dedicated expert to answer your questions and get you up and running quickly.
  8:30AM – 5:30PM PST M – F, phone access, dedicated person, 4 hours per month for first 12 months
Script Development
Let our experts review your requirements and build your test scripts. Scripts that require randomization or conditional logic are available; additional fees apply.
Optional: $500 Per Script
(up to 10 steps)
2 Scripts Included
(up to 10 steps each)
Value: $1,000
Post-Test Analysis
We’ll take a deep dive into the results of one of your tests to help provide additional insight and identify areas for improvement.
Optional: $2,000 Choice of:
Post-Test Analysis
- OR –
Site Review
Value: $2,000
Site Review
Let a Professional Services Engineer analyze the performance of your site and provide recommendations for improvement. 1 URL included, additional URL reviews available for a per URL price.
Optional: $2,000 Choice of:
Post-Test Analysis
- OR –
Site Review
Value: $2,000
Website Performance Analysis
Learn new ways to optimize your site. A Professional Services Engineer will take a look at your web applications and recommend enhancements that can lead to quantifiable gains in the performance of your web applications, websites, and web services.
Optional: Pricing Based on Requirements Optional: Pricing Based on Requirements
Annual Support Fees Included with the purchase of Enterprise Monitoring plans, Pro load testing packages and all load testing packages on an annual contract $10,000 (annual only)
Value: $13,000

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