Automation to Report and Manage Trouble Tickets
Streamline Trouble Ticket Administration
When trouble arises – as it undoubtedly will – everyone, from the originating provider to the end user customer, wants fast and complete resolution. Communications service providers (CSPs) who deliver service through interconnection with incumbent local exchange carriers (ILECs) and interexchange carriers (IXCs) must report service issues to the originating provider. This chain of trouble reporting – from subscriber to CSP to the carrier – is labor intensive, inefficient and expensive. And it takes time.