Client Stories

“If our DNS ever went down, we’d cease to exist,” says Brendon McCaulley, Executive Director of IT Service Operations for Heartland Payment Systems, a top five U.S. payments processor. To make sure that wouldn’t happen, Heartland migrated to Neustar UltraDNS.

“Neustar gives us the tools and expertise to assure the end-user experience.”

Heartland selected Neustar UltraDNS “because we had so many name servers and needed to ensure their availability,” says Brendon. It came down to Neustar’s “reputation for reliability,” he adds.

“Now our site is aways available, with quick DNS response times. We can also failover automatically when server performance degrades. It’s a nice insurance policy that helps remediate issues.”

In addition to UltraDNS, Heartland relies on Neustar website monitoring to ensure a reliable user experience. “We monitor every application that helps process payments,” says Brendon, “every single front-end authorization gateway. Our business processes over 11 million transactions each day, so it’s essential to get performance alerts in real time.”

An example: “Our credit card authorizations have stringent SLAs. Neustar’s monitoring tools helps us meet those obligations. They also enable us to do performance forecasting.”

“Since partnering with Neustar, we’ve experienced zero DNS downtime while supporting billions of transactions,” says Brendon.

By teaming with a single provider, Heartland can protect its domain and its brand reputation. “We need to assure the end-user experience,” says Brendon. “Neustar gives us the tools and expertise to get it done.”

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