As administrator of the North American Numbering Plan (NANP), Neustar complies, enthusiastically, with strict neutrality regulations. We’ve done so since the beginning—it’s simply how we’re wired.

In operating our numbering plan, pooling administration and number portability functions, we do not (and will never) favor any one communications service provider, telecommunications industry segment or technology or group of telecommunications consumers. Independent parties regularly examine our compliance. We also maintain complete confidentiality of all competitive customer information, anything we obtain as we conduct business.

All Neustar employees follow a code of conduct, approved by the FCC, to ensure the neutral practices that make us who we are.

Moreover, we participate in periodic neutrality audits. In connection with these, all employees, directors and officers sign a certification confirming their compliance with our neutrality requirements.


Neustar Code of Conduct

  • We never, directly or indirectly, show any preference or provide any special consideration to any service provider;
  • We prohibit access by our stockholders to user data and proprietary information of service providers served by us (other than access of employee stockholders that is incident to the performance of our numbering administration duties);
  • We must ensure that no user data or proprietary information from any service provider is disclosed to us, other than the sharing of information that is obtained in connection with the performance of our duties;
  • We must not share confidential information about our business services and operations with employees of any service provider;
  • We refrain from simultaneously employing, whether full time or part time, any individual who is an employee of a service provider, and that none of our employees hold any interest, financial or otherwise, in any company that would violate these neutrality standards;
  • We prohibit any individual who serves in the management of any of our stockholders to be involved directly in our day-to-day operations;
  • We implement certain requirements regarding the composition of our board of directors;
  • No member of our board of directors simultaneously serve on the board of directors of a service provider; and
  • We hire an independent party to conduct a quarterly neutrality audit to ensure that we and our stockholders comply with all the provisions of our code of conduct.