Support Center

 

Questions? Issues? Just need to talk?*
We're here to help. Anytime.

* Relationship advice not guaranteed.

Relax. We've got this.

No matter what kind of concern or question has brought you here, our support team – your support team, really – will make sure you get the answers you need, sooner rather than later.

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Prefer to use the phone? Find the number here.

 
Service Phone Number Email & Online Support
Marketing Services
IP Intelligence +1 (650) 528-3737 Email Support  
Information Services, ElementOne +1 (800) 935-9644 Information Services Email Support
Information Services Online Support
ElementOne Email Support
 
Localeze   Online Support  
IT/Security Services
UltraDNS, SiteProtect, UltraDDI (UDDI), Web Performance Management and Webmetrics +1 (571) 434-5358 Web Performance Management Community  
DNS Advantage   Online Support  
Data Services
Order Management Services (OMS) +1 (866) 638-9600 Email Support  
Common Short Codes +1 (866) 623-2272 Email Support  
Domain Registry Services: .US, .NYC +1 (571) 434-5728 Email Support  
Domain Registry Services: .BIZ +1 (571) 434-5757 Email Support  
GSMA Pathfinder +1 (571) 434-3480 Email Support  
iTRS +1 (571) 434-5645 Email Support  
LEAP +1 (866) 638-9500 Email Support  
Least Cost Routing (LCR) +1 (703) 464-4266 Email Support  
Number Portability Administration Center (NPAC): Customer Connectivity Services Support +1 (571) 434-5434 Email Support  
Port PS +1 (866) 638-4473    
SIP-IX +1 (888) 291-9228 Email Support  
Wireless Message Routing Service +1 (888) 291-9410 Email Support  
RMS +1 (888) 747-5648    

Have a billing question? https://ebill.neustar.biz/

Meet the team

They’re a diverse group, but that’s by design (a marketing and segmentation expert isn’t much help fending off a DDoS attack).

But there are some qualities everyone on our support team shares: Focused expertise to handle your questions. Deep experience with our products and services, and how to get the most from them. A genuine desire to resolve issues as quickly and painlessly as possible. And, apparently, no great love for Spiderman.

We have an average 10.5 years professional experience.
2/3rds of us have been with Neustar two or more years.
30% of us have been with Neustar four or more years.
90% of us are right handed.
Batman & Superman are our favorite super heroes.

Some of our favorite sayings:

  • You will miss 100% of the shots you don't take.
  • When you walk up to opportunities door - don't knock it.. Kick that ***** in, smile and introduce yourself.
  • Treat others the way you want to be treated!
  • If its and buts were candy and nuts...Oh, what a Christmas it would be!
  • "Warning: Everything saved will be lost." - Wii notification
  • It is better to remain silent at the risk of being thought a fool, than to talk and remove all doubt of it.
  • Do, or do not, there is no try. – Yoda
  • Not all those who wander are lost.

Frequently Searched Issues

I have a Caller ID issue related to calls I place — can you help investigate?

As the largest independent provider of Caller Name (CNAM) services, we can definitely try. Please email checkmycallerid@neustar.biz with these details:

  • The name that displays on a phone that you call;
  • What that display is;
  • What should be displayed.
How can I geolocate an IP address?

Easy! Use our free IP geolocation lookup tool — and leverage the most granular city level IP intelligence data, down to postal codes.

Where can I find information on domain names?

Get information on domain names, WHOIS links, new TLDs and more.