Support

Intelligent networks are always backed by intelligent people – and Neustar's Customer Care representatives pride themselves on deep expertise and total customer focus. Whether you have a technical issue, a billing request, or a more general question about Neustar and our industry-leading services, we're here to help. Choose any of the contacts below to get started.

 
 

Common Short Codes

Customer and Technical Support
Phone: +1 (866) 623-2272
Email: support@usshortcodes.com


Domain Name Registry

For .US:
Phone: +1 (888) 415-0365
International: +1 (571) 434-5728
Email: support.us@neustar.us

For .BIZ:
Phone: +1 (866) 436-8249
International: +1 (571) 434-5757
Email: support@neustar.biz


GSMA Pathfinder

Technical Support
International: +1 (571) 434-3480
Email: pathfinder-support@neustar.biz


IP Intelligence

Billing Support
Phone: 877-245-5277
Email: billingsupport@neustar.biz.

Customer and Technical Support
US: +1 (650) 528-3737
EMEA: +31 20 888 45 30 (option 3)
UK: +44 (0) 1784 448 494
Email: support-ipintel@neustar.biz


iTRS

Phone: +1 (571) 434-5645
Email: iTRS-Support@neustar.biz


LEAP

Customer and Technical Support
Phone: +1 (866) 638-9500
Email: gotleap@neustar.biz


Least Cost Routing (LCR)

Phone: +1 (855) 210-7435 or +1 (703) 464-4266
Email: rtr.support@neustar.biz


Localeze

Customer Support
Support Portal: Submit a Ticket


Marketing Services

General Customer Support
Email: support-infoservices@neustar.biz

Support Portal: Submit a Ticket

ElementOne Customer Support

Toll-Free: +1 (800) 935-9644
Email: e1support@neustar.biz


Mobile DTV

Customer and Technical Support
Phone: +1 (855) 638-6388
Email: MobileDTVCASupport@neustar.biz


Number Portability Administration Center (NPAC)

Customer Connectivity Services Support
Phone: +1 (571) 434-5434
Email: cc@neustar.biz


Order Management Services (OMS)

CARE Contact Information
Phone: +1 (866) 638-9600 Opt 1
Email: careops@neustar.biz

Clearinghouse Contact Information
Phone: +1 (866) 638-9600 Opt 2
Email: clearinghouse.support@neustar.biz


Port PS

Port PS 24x7 Support
Phone: +1 (866) 638-4473
Email: portps@neustar.biz

Canada (CA) Port PS 24x7 Support
Phone: +1 (866) 638-4473
Email: caportps@neustar.biz


Risk Management Services (RMS)

Phone: +1 (888) 747-5648


SIP-IX

Technical Support
Phone: +1 (888) 291-9228
Email: sipix-support@neustar.biz


UltraDNS®, DNS Advantage and SiteProtect

Billing Support
Phone: +1 (877) 245-5277
International: +1 (571) 434-5660
Email: billingsupport@neustar.biz

UltraDNS Customer and Technical Support
Phone: +1 (888) 367-4820
International: +1 (571) 434-5358
Email: ultrasupport@neustar.biz
Fill out a form: Submit a Ticket

Managed Internal DNS (MIDS) and Ultra DDI (UDDI) Customer and Technical Support
Phone: +1 (888) 367-4820
International: +1 (571) 434-5358
E-mail: midssupport@neustar.biz

Infoblox Customer and Technical Support
Phone: +1 (888) 367-4820
International: +1 (571) 434-5358
E-mail: infobloxsupport@neustar.biz

MetaInfo Customer and Technical Support
Phone: +1 (888) 367-4820
International: +1 (571) 434-5358
E-mail: metasupport@neustar.biz

DNS Advantage
Fill out a form: Submit a ticket
 
 


Web Performance Management

Billing Support
Phone: +1 (877) 245-5277
International: +1(571) 434-5660
E-mail: billing@wpm.neustar.biz

Customer and Technical Support
Phone: +1 (888) 367-4820
International: +1 (571) 434-5358
E-mail: support@wpm.neustar.biz
Online Support: http://community.neustar.biz


Webmetrics®

Billing Support
Phone: +1 (877) 245-5277
International: +1(571) 434-5660
Email: billingsupport@neustar.biz

Customer and Technical Support
Phone: +1 (888) 367-4820
International: +1 (571) 434-5358
Email: support@webmetrics.com


Wireless Message Routing Service

Phone: +1 (888) 291-9410
Email: wmrs-support@neustar.biz