Increase Efficiency; Optimize Opportunities Across the Customer Lifecycle
How can I reduce call-handle time and maximize agent productivity? How can I direct the right prospect to the right agent to quickly and efficiently resolve issues and close more sales?
By answering these questions and more, Neustar transforms your call center into a sales and service powerhouse.
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Neustar provides real-time insight into your inbound callers by leveraging IANSM (Identifiers, Attributes, Network), our market-proven, on-demand insight engine, fueled by the most current, authoritative and verified consumer information available. IAN enables you to automate name and address capture the moment the phone rings, so your reps save time by simply verifying customer information instead of painstakingly transcribing it, resulting in significant cost savings and improved data accuracy.
What’s more, we can also instantly identify customers by linking callers to their customer records in your database, so you can improve call routing and deliver more personalized customer experiences. And for those non-converting callers that slip through the cracks, we enable you to identify and remarket to these hot leads with next-day communications — while interest is still high.
Convert more callers into customers and increase order values by instantly segmenting, qualifying and scoring callers to optimize treatment.
With On-Demand Lead Scoring driven by our proprietary ElementOne® marketing analytics and segmentation platform, you can match callers with the most appropriate representatives to make the most of promising opportunities. With Custom Segmentation, you’ll be able to go beyond the score to personalize scripts and deliver the most compelling message, offer or price that turns interest into a sale.
With real-time insight into your callers, you’ll be able to increase call center efficiency, drive sales and improve customer satisfaction.
Learn more about Neustar's solutions to boost your call center’s bottom line across the entire customer lifecycle—from strategic marketing segmentation, to customer acquisition, identification and verification, lead scoring and customer retention.